Get Involved
Progress Care Housing (PCHA) knows that the best way to improve its services is to ask its customers what they think. We can then use these ideas to see if we can change the way we do things.
Why should tenants get involved?
It is important that tenants have an opportunity to express their views and, in doing so, to participate in the landlord service they receive. Our experience also shows that tenants may learn new skills through attending meetings, which increases their confidence, as well as meeting new people who share their interests and concerns.
How can tenants get involved?
We employ a Tenant Involvement Co-ordinator whose job it is to encourage and to facilitate tenant involvement with the housing management service we provide.
We offer a 'menu of involvement' so that tenants can get involved as much or as little as they like. This includes:
• Filling in questionnaires
• Coming to a tenant's meeting
• Coming to one of our newsletter advisory panel meetings
• Contributing stories or ideas for the tenant's newsletter
• Using our feedback procedure
• Entering competitions
