Progress Care Housing Association Head Office

Sumner House
21 King Street
Leyland
PR25 2LW
Tel: 01772 450600
Fax: 01772 450601
e-mail: enquiries@progressgroup.org.uk
website: www.progressgroup.org.uk

To report a repair: 0845 3899 588

For emergencies (outside office hours): 0845 3899 589

Accommodation Offices

Grantham & District Hospital
Accommodation Office
1A Progress Way
Grantham
NG31 8FS
Tel 08451 303764
Fax 01476 564102

Pilgrim Hospital
Accommodation Office
Bolingbroke House
Castle Road
Boston
PE21 9QQ
Tel 08451 303786
Fax 01205 359147

Lincoln County
Hospital
Accommodation Office
Hazel House
Greetwell Road
Lincoln
LN2 4AZ
Tel 08451 303762
Fax 01522 527798

County Hospital Louth
Accommodation Office
Hazel House
Greetwell Road
Lincoln
LN2 4AZ
Tel 08451 303762
Fax 01522 527798

 

Call monitoring
We will shorlty be introducing Call Quality Monitoring in areas where we receive a lot of phone calls, which means that we will record calls made to the Customer Services Team on 01772 450600, the Repairs Contact Team on 01772 642181, and the Control Centre (non-social alarm calls) on 01772 436756.

By recording phone calls, we can improve the quality of service we provide and improve the way we deal with complaints.

Calls will be monitored against our standards and procedures to ensure that staff are delivering services in the right way. Recorded calls will be used to improve training for staff to deal with enquiries. The member of staff then dealing with the complaint can use the recording to understand first hand the complainants concerns and deal with the complaint as quickly as possible.

If you need any more information about our Call Monitoring, please contact us on 01772 450600.