Tackling Anti-Social Behaviour
New Progress Housing Association believes everyone has the right to live peacefully within their own home and community irrespective of colour, race, religion, ethnic origin, disability, nationality, gender, or sexual orientation.
We are committed to working with other statutory and voluntary agencies to agree effective measures to prevent anti-social behaviour from occurring within our communities, to support vulnerable residents, to take firm and prompt action when anti social behaviour occurs and where necessary to rehabilitate perpetrators back within our communities.
We believe that tackling nuisance and anti social behaviour is a key part of delivering sustainable communities and improving the quality of life of our residents.
We are committed to taking a victim centred approach that provides effective support and protection for victims and witnesses of anti social behaviour.
We will take a 'tenure blind' approach to complaints of anti social behaviour and are committed to taking action, if necessary, against residents within our communities who are not tenants of the Association.
You can now download our leaflet on tackling anti-social behaviour by clicking here.
Racial, homophobic and transgender harassment
New Progress Housing Association does not tolerate any form of harassment based on ethnicity, national origins, race, colour, sexual orientation or gender.
If you have, or are suffering from, this kind of harassment it is important that you report it as soon as possible. New Progress Housing Association treats all complaints of harassment seriously and anything you tell us will be kept in the strictest confidence and out staff will not do anything without your consent first.
How to contact us:
If the harassment is severe you should report it directly to the Police on 0845 1 25 35 45. Our staff can act as an advocate for you if you choose to report the matter to the Police.
You can report incidents through our Customer Services Team on 01772 450600 Monday to Friday from 8am until 6pm, or on 01772 436756 at all other times.
You can report incidents online through the talk2progress website - the link is further down this page under "Reporting Anti-Social Behaviour"
Here are some useful contacts and websites of agencies that can offer advice:
Lesbian and Gay Switchboard - 0207 8377324 www.llgs.org.uk
Racial Equality Council - 01772 906422 www.prestonrec.org.uk
The Navajo Project - www.navajoonline.org.uk
You can download our information leaflet on Racial and Homophobic Harassment by clicking here
Reporting Anti-Social Behaviour
If you are suffering as a result of anti-social behaviour you can click here to report the problem to our dedicated Tenancy Enforcement Team.
Witness Support
We believe that if witnesses are to support the us whilst we endeavour to make our estates safer places to live, work and play; we need to support all victims and witnesses by undertaking individual risk assessments and provide a service that will give support from initial report, to case closure and beyond.
We are committed to working with other statutory and voluntary agencies to assist the Association in supporting victims and witnesses.
We have a strategy in place to support you if you are suffering as a result of anti-social behaviour and would like to make a complaint. You can view it here:
Witness Support Strategy
Incident Log Sheets
You can download our incident log sheets here so that you can record incidents of anti-social behaviour. Completed logs can be emailed to our Tenancy Enforcement Team at tenancyenforcement@progressgroup.org.uk or sent by post to Sumner House, 21 King Street, Leyland PR25 2LW
Our Tenancy Enforcement Team can advise you about how to complete the logs.
Active Mediation
Difficulties between neighbours can cause misery and stress. If you are experiencing difficulties, the Activemediation mediation service might be able to help. To find out more, click here
