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New Progress Housing Association has signed up to the Respect Standard in Housing Management. In doing so the Association has given a clear demonstration of its commitment to deal firmly with the minority of residents who engage in anti-social behaviour as well as giving support to victims and residents. If you want to know more about the Respect Standard please click here.

Please Note that this link takes you to an external site over which Progress Housing Group has no control.



Tackling Anti-Social Behaviour

New Progress Housing Association believes everyone has the right to live peacefully within their own home and community irrespective of colour, race, religion, ethnic origin, disability, nationality, gender, or sexual orientation.

We are committed to working with other statutory and voluntary agencies to agree effective measures to prevent anti social behaviour from occurring within our communities, to support vulnerable residents, to take firm and prompt action when anti social behaviour occurs and where necessary to rehabilitate perpetrators back within our communities.

We believe that tackling nuisance and anti social behaviour is a key part of delivering sustainable communities and improving the quality of life of our residents.

We are committed to taking a victim centred approach that provides effective support and protection for victims and witnesses of anti social behaviour.

We will take a "tenure blind" approach to complaints of anti social behaviour and are committed to taking action, if necessary, against residents within our communities who are not tenants of the Association.

You can now download our leaflet on tackling anti-social behaviour by clicking here.

Reporting Anti-Social Behaviour

If you are suffering anti-social behaviour you can click here to report the problem to our dedicated Tenancy Enforcement Team.

Incident Log Sheets

You can download our incident log sheets here so that you can record incidents of anti-social behaviour. Completed logs can be emailed to our Tenancy Enforcement Team at enquires@progressgroup.org.uk or sent by post to Sumner House, 21 King Street, Leyland PR25 2LW

Our Tenancy Enforcement Team can advise you about how to complete the logs.

Activemediation

Difficulties between neighbours can cause misery and stress. If you are experiencing difficulties, the Activemediation mediation service might be able to help. To find out more, click here

 

 

 

 

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Customer Service Centre

You can now ring us between 8am and 6pm, Monday to Friday. The customer service team will be able to help with a wide range of matters, including rent arrears and reports of anti-social behaviour.

01772 450 600

Our repairs hotline is also open 8am to 6pm, Monday to Friday. Call 01772 642181 during office hours, or 01772 436756 (emergencies only).

 

HEAD OFFICE
Sumner House,
21 King Street, Leyland,
PR25 2LW
Tel: 01772 450600
Fax: 01772 457252,
Email: enquiries@progressgroup.org.uk

New Progress Housing Association is
part of the Progress Housing Group