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Making A Complaint
Our top priority is to deliver a quality housing service and value for money. We are aware that occasionally things can go wrong and your complaint is an opportunity to help us put things right.

How to make your complaint
Complete the form by filling in your name, postal address, e-mail address, contact telephone number and what your complaint is. A copy of your complaint will be e-mailed to you showing the name of the person who will be dealing with your complaint.

We aim to respond to your complaint within five working days; if this is not possible then we will write and tell you when you can expect a reply.

To submit a complaint, simply fill in the form below and click on the 'submit' button.

 

Name
Address
Telephone number:
Email:
Complaint:  

    

 

 


 

 

 

Pay your rent online
Home to Rent
Report a Repair

Welfare Benefits

Customer Service Centre

You can now ring us between 8am and 6pm, Monday to Friday. The customer service team will be able to help with a wide range of matters, including rent arrears and reports of anti-social behaviour.

01772 450 600

Our repairs hotline is also open 8am to 6pm, Monday to Friday. Call 01772 642181 during office hours, or 01772 436756 (emergencies only).

 

HEAD OFFICE
Sumner House,
21 King Street, Leyland,
PR25 2LW
Tel: 01772 450600
Fax: 01772 457252,
Email: enquiries@progressgroup.org.uk

New Progress Housing Association is
part of the Progress Housing Group