Making A Complaint
Our top priority is to deliver a quality housing service and value for money. We are aware that occasionally things can go wrong and your complaint is an opportunity to help us put things right.
How to make your complaint
If you would like to make a complaint about the service that you have received, please email us in complete confidence with your name, address, contact number or email and the nature of your complaint to enquiries@progressgroup.org.uk
We aim to respond to your complaint within five working days; if this is not possible then we will write and tell you when you can expect a reply.
