Head Office
New Progress Housing Association
Sumner House
21 King Street
Leyland
PR25 2LW

Map & directions - click here.

Office Opening Times
Monday - Thursday - 9am - 5pm
Friday - 9am - 4:45pm

Telephone
01772 450600
Monday - Friday, 8am - 6pm

Fax
01772 450601

E-mail:
enquiries@progressgroup.org.uk

Corporate Website
www.progressgroup.org.uk

Repairs Hotline
01772 642181
Monday - Friday, 8am - 6pm

Out of Hours Repairs
01772 436756
Monday - Friday, 6pm - 8am

Welfare Rights Manager
01772 450684

Community Investment Team
01772 450842
community@progressgroup.org.uk

Call monitoring
We will shorlty be introducing Call Quality Monitoring in areas where we receive a lot of phone calls, which means that we will record calls made to the Customer Services Team on 01772 450600, the Repairs Contact Team on 01772 642181, and the Control Centre (non-social alarm calls) on 01772 436756.

By recording phone calls, we can improve the quality of service we provide and improve the way we deal with complaints.

Calls will be monitored against our standards and procedures to ensure that staff are delivering services in the right way. Recorded calls will be used to improve training for staff to deal with enquiries. The member of staff then dealing with the complaint can use the recording to understand first hand the complainants concerns and deal with the complaint as quickly as possible.

If you need any more information about our Call Monitoring, please contact us on 01772 450600.