Survey Results
Planned Maintenance Survey Results
Internal Works Survey 06/07
Anti-Social Behaviour Survey
Year End Report 06/07
Report Q1 & 2 07/08
Disabled Adaptations Report
Disabled Adaptations Year End Report 06/07
Disabled Adaptations Q1 & 2 Report 07/08
Exit Satisfaction Survey
Year End Report 06/07
Exit Survey Report Q1 & 2 07/08
Gas Service
Gas Service Year End Report 06/07
Gas Service Report Q2 07-08
Tenant Survey
Customer Survey Results 04/05
PCHA
Pre Review Year End Report 06/07
Pre Review Visit Report Q.1 & 2 07/08
Contractor Report Q1 & 2 07/08
Welfare Benefits Satisfaction Survey
Year End Report 06/07
Report Q1 & 2 07/08
Quarterly Impact Statements
April - June 06
July - Sep. 06
Oct. - Dec. 06
Jan - March 07
April - June 07
July - Sep 07
Oct - Dec 07
Jan - March 08
Latest repair reply forms - Survey Results 1st April to 31st March 2007
These are sent to each tenant who has had some work done on their home by our Property Services division.
The forms enable us to monitor our performance with regards to our repairs service. As the forms are completed immediately after a repair has been carried out, we feel we obtain a genuine insight into how our customers feel about service.
Results for April - March 2007:
914 customer reply forms were returned to us after repairs were carried out.
. 98.5% of respondents found it easy to report a repair
. 96.3% of respondents answered the quality of work was satisfactory
. 91.2% of respondents answered the repair was done within the time specified
. 99.2% of respondents answered that the person who carried out the repair was polite and helpful
. 91.2% of tenants said that appointments were kept
