Tenants Handbook

Our new tenants handbook details everything you need to know about being a New Progress tenant. Click on one of the sections below to find out more, or click on the link (left) to download the whole handbook. You will need a copy of Adobe Reader to view these files.

	SECTION 1 - ABOUT US About New Progress Housing Association Our Vision and Values How to Contact Us
	SECTION 2 - UNDERSTANDING YOUR TENANCY Your Rights Your Responsibilities as a Tenant Equality and Diversity Our Policies Feedback Our Formal Complaints Procedure Service Standards
	SECTION 3 - MOVING IN Connecting Services at your new home Gas Safety Check Your Questions Answered Home Safety and Security Power Failure
	SECTION 4 - PAYING YOUR RENT How to Pay Rent Arrears Service Charges Housing Benefit
	SECTION 5 - REPAIRS AND IMPROVEMENTS How to Report a Repair Maintenance and Adaptations Gas and Appliance Safety Gardens Your Questions Answered
	SECTION 6 - YOUR COMMUNITY Get Involved Keeping You Informed Anti-Social Behaviour
	SECTION 7 - MOVING ON Moving Out Exchanges and Transfers