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What is an emergency repair?
Emergency repairs are to remove a life-threatening danger or rectify serious damage to the property.
Examples of emergency repairs are:
- Burst pipes, severe roof leaks or flooding
- Unsafe electrical fittings or wiring
- Blocked main drians or blocked soil pipe to the only toilet (not a blocked sink)
- Complete loss of electrical power or lighting
- Complete loss of heating, if there is no alternative source
- Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)*
- Lift failure
- Failure of warden alarm call system
- Offensive or racist graffiti
What is an urgent repair?
Urgent repairs are serious but not life-threatening.
Examples of urgent repairs are:
- Partial loss of electrical power or lighting
- Loss of central heating (but alternative heating is available)
- Door entry phone not working
- Toilet not flushing (where there is no other working toilet in the property)
- Leaking from water or heating pipe, tank or cistern
- Leaking roof
What is a routine repair?
Routine repairs are not life-threatening or urgent.
Examples of routine repairs are:
- General plastering/joinery work
- Re-glazing windows
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You can now ring us between 8am and 6pm, Monday to Friday. The customer service team will be able to help with a wide range of matters, including rent arrears and reports of anti-social behaviour.
01772 450 600
Our repairs hotline is also open 8am to 6pm, Monday to Friday. Call 01772 642181 during office hours, or 01772 436756 (emergencies only).
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