Rechargeable Repairs

A rechargeable repair is something where a repair is required because of neglect, wilful damage or misuse. This list is not exhaustive but examples might include:-

- Failing to keep a pre-arranged appointment with a repairs contractor
- Pouring fat or other substance down the sink or drain, which causes it to block
- Throwing anything down the toilet that may cause it to block, such as incontinence or sanitary pads or the inner tube of toilet rolls
- Tenants making wilful holes in walls and doors
- Lock damage or loss of keys
- Broken windows if done on purpose or due to carelessness
- Putting hot pans directly onto kitchen work surfaces
- Failing to clean out the filter on a tumble dryer or washing machine
- Failing to de-ice fridges and freezers, thus causing them not to work
- Failing to clean out the soap dispenser on a washing machine
- Overloading the washing machine, resulting in damage
- Failing to clear out any blockages on dishwashers
- Failing to check the appliance is switched on before reporting it as needing repair

How will the repair be recharged?

In the first instance PCHA will ensure the repair is done within the agreed time. We will discuss with you if we are going to recharge you the cost of the repair. If you disagree with this recharge you have a right to appeal. If the repair is still thought to be chargeable we will forward you an invoice. In this instances we will forward an invoice to whoever has casued the damage. This will need to be paid promptly.